I am very disappointed from cleartrip experience. I have contacted many times with their staff for my ticket cancellation and they were very friendly at the beginning. One of your members Raju did the cancellation and reassured me that my tickets were canceled and can be refunded within 5 to 7 days. I did follow up to check my refund status and they send me a quotation from the airline on September 22, with some charges, but I agreed just to get my money back.Even today that I'm writing my review I haven't receive anything and now I'm getting some repeated emails direct from the computer.When I checked with the airline, they told me that the PNR number I have from the agency is fake and doesn't exist with them.Something suspicious is going on here and don't believe any promirse I hear from them anymore.I have requested to contact your manager or supervisor and the staff was very rude, she shouted at me 'not allowed to talk to manager' and she hang up the call.I am repeating this is the worst agency to deal with. Big group of liars.If they read this review I am repeating again I need a call from their manager to solve this issue as it was promised to me on the email I received on September 22.Trip ID is mentioned in the survey title.ThanksArmand Kuke+971561187196
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