I am extremely disappointed with the service from .
I have been trying to cancel a booking since yesterday, but it has been nearly impossible to get any proper support. Their phone service is no longer available, and the only option is live chat—which is highly inefficient. I have been kept waiting for long periods, and when an agent finally responds, they simply say, “we will get back to you in 4 hours.”
It has now been more than 12 hours, and I still haven’t received any update or resolution. This lack of communication and accountability is very frustrating, especially when dealing with time-sensitive travel matters.
A service like this should prioritize customer support, but unfortunately, my experience has been the opposite. I would strongly advise others to think twice before relying on this platform.
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