I wanted to share my experience because the negative comments made me anxious, and I tried to cancel my order right away. Unfortunately, it was too late. When my order arrived, I contacted the company to initiate a return. They responded quickly, processed my refund immediately, and told me I could keep the product to reduce waste. I discovered there are various companies selling Cleopatra Masks, so some bad reviews might pertain to others. The company I ordered from handled my situation well, but I can’t comment on the mask’s effectiveness. The build quality isn’t great; the on/off button was broken before I even opened it. I plan to give it to my sister, who has acne, to see if it helps her. Just a heads up: there are many fake articles promoting the Cleopatra Mask with misleading endorsements. If you've ordered one, I hope you have a smooth return process.
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