The lawnmowers are fantastic value and I can see why they are consistently highly rated.However, when DPD failed to deliver my item on the specified day, there was no way to contact them other than by completing a form online. It is 2024 but this company avoids having a phone number. When I found a contact number online, selecting the option to talk to someone about delivery, they direct you to the online form and cut you off. This is a poor experience for customers. Not only that, but their response time (unlike it would be by telephone) is 2-3 days (but you should also expect delays around any kind of holiday). Is this really good enough when you have paid hundreds of pounds for an item? I don't think so.They did reply within their timeframe but it was too late - I had to sort out the issue myself with DPD - an absolute nightmare and very unsatisfactory. Cleva don't really care about this, as far as they are concerned, I've had my delivery now so they're done. Not great.
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