At the local hospital, I was informed that the cash price for a specific scan was $65, which was less than the insurance processing fee. However, I was charged $95 unexpectedly. Despite traveling across town for this test, the facility should have honored the quoted cash price. Another provider offers this service for free. The finance department stated that staff quotes are not guaranteed. Despite numerous complaints, the Better Business Bureau still rates them positively. The ombudsman has no power to address issues within the accounting department. While I am disappointed with the financial practices, I appreciate the medical care received from the doctors. I received my billing truth shortly after the procedure. The doctor deserves a high rating, while the finance team does not.
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The Cleveland Clinic is an American academic medical center based in Cleveland, Ohio.
