I will take advantage of the 60 day money back guarantee.
Best regards
Kim T. Poulsen
This is the latest I have written to Cleverbridge and I got an immediate response.
Cleverbridge then, according to them, sends it on to AVIRA, but as you can see from miirostrik, absolutely nothing happens.
You are sent back and forth until one of you gives up, and that should be the customer, at least that's how I feel.
From 18-03-2026
Hi,
Thanks for contacting Cleverbridge Customer Support!
Cleverbridge works with Avira and other software companies to provide payment and billing services. In this specific case, we've forwarded your request (#10349409) to the Avira support specialists directly, since this is a question that the software manufacturer takes care of themselves.
Be sure to keep an eye out for an email directly from Avira. If you don't see a message from them in your inbox, remember to check your junk or spam filters, as these messages can sometimes be filtered there.
In case you don’t hear back from Avira within the next two business days, please let us know by responding to this message. We appreciate your continued patience.
If you believe you received this message in error or have additional questions, please don't hesitate to reply to this email.
from Cleverbridge
No I haven't heard from Avira, it's very frustrating.
You can only write to Avira on their website if you are logged in, it's very difficult when I don't get a text message on my phone it worked in 2024, I got a text message there. I won't get that anymore, if the problem can't be solved I would like my money back.
Kind regards
Kim. T. Poulsen
From 19-03-2026
Cleverbridge Customer Support
tors. 19. mar., 00.41 (for 3 dage siden)
from Kim
##- Please type your reply above this line -##
You are registered as a CC on this message (10349409) and you will receive updates on all comments automatically. To add any comments, please reply to this email.
Cleverbridge (Cleverbridge Customer Support)
Mar 18, 2026, 12:41 CDT
Hi Kim,
I really apologize for the inconvenience this has caused you. Please allow me to point you in the right direction to further assist you.
In order to provide you with a quick and efficient support, all product and order related questions are now handled by the experts, the dedicated support team at AVIRA.
Please contact them here:
1) Scroll down the page to "Contact Avira".
2) Click on "Contact us here", log into your account and chose your preferred contact method (phone or e-mail). If you lost or forgot your password you can reset it there.
You can also call them at these numbers:
-Germany/Austria/Switzerland: 00800 4422 4466
(Toll free, working hours: Monday to Friday 9am – 4pm CET, only available for DACH landlines - no mobile devices)
-Other countries: 00800 3355 3366
(Toll free, working hours: Monday to Friday 9am – 11pm CET)
Please let us know if there’s anything else we can do for you and thanks for contacting Cleverbridge!
Sincerely,
Katlyn M.
Cleverbridge Customer Support
For further assistance, explore our Help Center.
--
Cleverbridge GmbH, Cologne
Executive Management: Richard J. Stevenson, Markus Scheuermann, Radu Immenroth
Registered office: Cologne, Registry court: Local Court of Cologne, HRB 111750
Kim T. Poulsen
Mar 17, 2026, 19:34 CDT
No I haven't heard from Avira, it's very frustrating.
You can only write to Avira on their website if you are logged in, it's very difficult when I don't get a text message on my phone it worked in 2024, I got a text message there. I won't get that anymore, if the problem can't be solved I would like my money back.
Kind regards
Kim. T. Poulsen
Den søn. 15. mar. 2026 kl. 08.21 skrev Cleverbridge Customer Support
Attachment(s)
2026-03-18_071250.jpg
Avira faktura febuar 2026 CB-30-25347062.pdf
2026-03-18_0709272.jpg
Kim Poulsen16
Mar 14, 2026, 20:21 CDT
Since I don't get a code via SMS, I've tried logging in with my Google account, when I'm logged in, I can only see my free Avira antivirus, not my paid PRIME, I hope the problem can be solved.
Kind regards
Kim T. Poulsen
from Cleverbridge
It's the same, I don't get an SMS when I log in.
I would therefore like to cancel my Avira Prime subscription, future payments should also be deleted.
Regards, Kim T. Poulsen
Cleverbridge Customer Support
I don't expect to get my money back, so I can't recommend purchasing AVIRA.
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