I've been a loyal business customer for over 20 years, and this service is a complete joke. Despite consistent deposits and timely payments, they decided to revoke a small overdraft. After spending over an hour on the phone, they refused to review it until they received my last two years of accounts, which would cost me more than the overdraft itself. It's frustrating, especially after the challenges businesses have faced recently. They seem more interested in taking money than supporting their customers.
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