If I could give this place zero stars, I would. Avoid at all costs.We travelled specifically for a spa day that was meant to include full use of the facilities, a treatment, and afternoon tea. From the moment we arrived, it was a disaster. We were refused entry for over an hour due to a supposed “gas leak,” leaving us — along with many other guests — standing outside in the rain. When we were finally allowed in, the reception staff were cold, unapologetic, and offered no explanation or compensation for the lost time.The facilities were appalling. They were visibly dirty, with floating skin and bodily residue in the water. The stone beds weren’t warm, several rooms were out of order, and overall hygiene standards were shockingly poor.The treatments were just as bad. Ours was cut short, cheap products were used, and the therapist appeared unqualified — the entire treatment felt improvised and unprofessional.As for afternoon tea, it was the final insult: dry, low-quality food served on plastic plates and cups, completely unworthy of being called “afternoon tea.”This was a complete waste of money and time. Do not bother booking — you will be sorely disappointed.
Claim your business profile now and gain access to all features and respond to customer reviews.
Clifford's Health Club and Spa offers the finest gym facilities in the Midlands. Choose from 800 different classes & try our luxurious Fire And Ice Spa.
