Review Time
Sadly I know the owner due to him being nuisance neighbour and bully. Been warning about this place for years, youll never get a refund, ever.He a conman, made bankrupt several times and low and behold, bankrupt again he just announced but il put diamonds he got fingers in the new owners claim pie.AVOID AT ALL COSTS, ANY REVIEWS OVER TWO STARS ARE PAID FOR BY MARK. LIAR. BULLY CROOK. NOTHING BUT. IT WOUKD BE INTERESTING TO KNOW IF ANY VICTIMS OF MARK CLIFFORD GOT ISSUES OR REFUNDS RESOLVED YET.UPDATES PLEASE POSTERS.
Sadly I know the owner due to him being nuisance neighbour and bully. Been warning about this place for years, youll never get a refund, ever.
He a conman, made bankrupt several times and low and behold, bankrupt again he just announced but il put diamonds he got fingers in the new owners claim pie.
AVOID AT ALL COSTS, ANY REVIEWS OVER TWO STARS ARE PAID FOR BY MARK. LIAR. BULLY CROOK. NOTHING BUT. IT WOUKD BE INTERESTING TO KNOW IF ANY VICTIMS OF MARK CLIFFORD GOT ISSUES OR REFUNDS RESOLVED YET.
UPDATES PLEASE POSTERS.
If I could give this place zero stars, I would. Avoid at all costs.We travelled specifically for a spa day that was meant to include full use of the facilities, a treatment, and afternoon tea. From the moment we arrived, it was a disaster. We were refused entry for over an hour due to a supposed “gas leak,” leaving us — along with many other guests — standing outside in the rain. When we were finally allowed in, the reception staff were cold, unapologetic, and offered no explanation or compensation for the lost time.The facilities were appalling. They were visibly dirty, with floating skin and bodily residue in the water. The stone beds weren’t warm, several rooms were out of order, and overall hygiene standards were shockingly poor.The treatments were just as bad. Ours was cut short, cheap products were used, and the therapist appeared unqualified — the entire treatment felt improvised and unprofessional.As for afternoon tea, it was the final insult: dry, low-quality food served on plastic plates and cups, completely unworthy of being called “afternoon tea.”This was a complete waste of money and time. Do not bother booking — you will be sorely disappointed.
The spa itself is very good but it’s too busy at a weekend, they have invested quite well in the facilities. The afternoon tea isn’t great but it’s adequate. My issue is with the treatment areas and the therapists. The room was quite chilly and the products they used were cold it was a very unpleasant experience. I have had treatments at other places so it isn’t my first time. I felt like the therapist wasn’t interested and she seemed to be making it up as she went along, I couldn’t wait to wipe the product off I just felt like I’d been dipped a vat of lard, I couldn’t wait to get out of the room. The towels in the room were very old and threadbare and smelly I didn’t feel comfortable having them touching my body.
I attended Clifford health spa yesterday 8th Jan 2026.I booked a spa day for Myself and my granddaughter (not on groupon ) ,We both chose to have a facial, as I had been before and said how nice it was . Unfortunately this experience was not the same . The treatment was nothing like a facial I have ever experienced which was upsetting as I had treated my granddaughter for her birthday. The two therapists didn't even start the treatments together , my granddaughter's therapist was clattering around at the back whilst my treatment had started?!!I had 3 applications of something , felt exactly the same product, rubbed in and then a final liquid applied and that was it !! No exfoliating and nothing like before. I felt it was not for the full allocated time is it seemed to be over very quickly. My granddaughter has not had a facial before so did not know what to expect, but she was not impressed, its hardly not very professional to hang towels on the lights to make it dark ? !!! It seemed very back street ...This experience spoilt the very nice day we had up until this treatment. However I would also like to mention you have a relaxation area upstairs with 14 relaxation beds but ONLY 4 beds working , and also was unable to find 2 beds together downstairs that were working. I have used your spa with my sister before and had the best facial experience ...why are your therapists not all working in the same way ?Very disappointed
The most appalling Customer Service ever experienced. Booked a spa day for two which at the time of booking said ‘no expiry’. Purchased it early, at what I felt was a great price, to use when my daughter graduated. When it came to booking the day, was told my spa day voucher had expired as it was only valid for a set time period! Was given the customer service department contact details to try and come to some arrangement where I hadn’t spent over £100 for nothing. I have sent SEVERAL emails requesting contact and explaining and, to date, despite additional reminder emails, haven’t even had the courtesy of a reply from this company. Any comments on their social media accounts are immediately removed to maintain their ‘wonderful’ ‘good value’ profile! Would still appreciate a response to my emails but won’t hold my breath….looks like I’m out of pocket by over £100!
Place is a disgusting mess of a spa! Filthy changing rooms, urine all over the male toilet floors, more steam rooms out of order than working ones, the ones that work are never up to a good temperature and all have a damp, mildew and mouldy smell none have a nice fragrance. The 50 minute massage we got was 20 minutes and despite raising this with multiple emails, I've still had no response over a month later!The afternoon tea you get is a joke, we were made to stand waiting for 20 minutes despite being booked in for that rime slot. The quality of the food in 1 out of 10 and the coffee is instant and tastes horrible.The serving staff tried their best and deserve credit, despite their obviously appalling management team that run the place on far too lower staff to cope with the volume of people. Place was always a bit rough round the edges and you get what you pay for, but this last experience is my last as this is just rock bottom. And now they've had a fire which highlights that the place is not being managed well and that they cut corners with costs and maintenance
This one star is basically for the mediocre massages, the spa is an absolute con, you go to complain, nobody responds, try go public on social media and you'll get blocked! So they only have "glowing positive reviews" on their media pages. Leaking GDPR information then getting blame for dietary requirements, which they messed up at the afternoon tea and "can't do anything because you've already eaten it" is disgusting. Luckily, it wasn't a severe allergy but I think unfortunately, it's probably going to take someone dying before they act! The staff do not want to be there and are constantly miserable, half the spa equipment doesn't work. I've been many times before but unfortunately I will put my money where it is worth spending and will no longer be returning, too many attempts and too many chances.
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Clifford's Health Club and Spa offers the finest gym facilities in the Midlands. Choose from 800 different classes & try our luxurious Fire And Ice Spa.
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