The most appalling Customer Service ever experienced. Booked a spa day for two which at the time of booking said ‘no expiry’. Purchased it early, at what I felt was a great price, to use when my daughter graduated. When it came to booking the day, was told my spa day voucher had expired as it was only valid for a set time period! Was given the customer service department contact details to try and come to some arrangement where I hadn’t spent over £100 for nothing. I have sent SEVERAL emails requesting contact and explaining and, to date, despite additional reminder emails, haven’t even had the courtesy of a reply from this company. Any comments on their social media accounts are immediately removed to maintain their ‘wonderful’ ‘good value’ profile! Would still appreciate a response to my emails but won’t hold my breath….looks like I’m out of pocket by over £100!
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Clifford's Health Club and Spa offers the finest gym facilities in the Midlands. Choose from 800 different classes & try our luxurious Fire And Ice Spa.
