I will leave the reader to draw their own conclusions about the level of service received. Our biggest regret was not heeding the existing negative online reviews; we were reassured these related to previous contracts the company claimed they no longer used. The company has changed its name from ClimarFit LTD to Easy Garden Living LTD, also go by the name of Climar and Colour Fence. It appears there is more than one review entry for this company, worth checking out all the others. Following an extremely disappointing initial installation, two further installations were required. What should have been a straightforward 1 day project stretched into 9 stressful months to finally fix the various issues. During this time correspondence was ignored, and I experienced intimidation simply for asking for the undamaged product we signed up and paid for. 22 Nov 2024 - Colour Fence Rep attended our property, and gave us a quote for our 5 metre x 2 metre fencing with gate for £4243.79. We paid the £2121.89 the same day as we liked the product. 10 January 2025 - Installation was carried out by two brothers, fencing parts were missing, damaged and scratched. The fencing wasn’t level nor spaced correctly - see images.12 January 2025 - Emailed ColourFence aka Climar highlighting the damaged, uneven and scratched panels, which resulted in Elvis (Regional Manager) visiting on 15 January 2025 in which he highlighted issues we’d not previously noticed.29 January 2025 - Only some of the damaged panels were replaced and the huge deep scratch on the gate was touched up with using a paint pot.10 February 2025 - Recorded delivery letter sent to Climarfit following the second failed attempt to install undamaged/scratched fencing/gate.5 March 2025 - In person intimidation by Elvis (over 6 foot tall) who stood on our doorstep and stated that we could either have the fences / gate touched up or Colour Fence would take the fencing away! We simply wanted the undamaged fencing / gate that we expected to get as customers. No customer should be intimidated in this way!6 May 2025 - Another Regional Manager attended our home to look at the fencing/gate. He didn’t have any of the previous photos of the damaged fencing panels / gate. Took note of the fencing / gate that needed replacing.21 May 2025 - Colour Fence agreed to replace the damaged/scratched 4 x ColourRail Panels / 4 x Square Posts / 1 x ColourRail Gate with a 6-8 week wait.18 July 2025 - A different installation team attended, removed the previous Fence Panels / posts / Gate. The gate has swing back hinges, these didn’t work and they left the slabs on entrance to gateway uneven and rocking.5 Sept 2025 - Recontacted ClimarFit as gate and slabs still not fixed.23 Sept 2025 - Invoice sent for remainder of works, gate and slab still not fixed.If only we had heeded the negative online reviews, we would have saved ourselves 9 months of ongoing issues.
Claim your business profile now and gain access to all features and respond to customer reviews.
At ColourFence we manufacture & fit beautiful metal garden fences. Able to withstand winds of up to 130mph, our steel-made garden fences stand the test of time.
