Review Time
We arranged for a rep to come round measure up and give us a quote, the quote he gave us was 278, we were surprised it was so low and told him to go ahead, also telling him we had been quoted 500 for a wooden one, it was only for 1 panel and a gate, he took a deposit via debit card and when my Husband got the confirmation on his phone he opened it to see that 1439 had been taken, the rep said yes thats right, we then asked him for the total which would have been nearer 3000 and we only had 2000 available to spend so wouldn't have been able to afford that anyway, so immediately asked for a refund, he called the office and then said we had misheard him, funny that as we both heard the same thing, it then took a week of my Husband calling them everyday for a refund to be issued, the reps name was Mike and we believe thats how he does business purposely decieving customers about the true price, definately would not reccomend this company we will go with the wooden one instead.
We arranged for a rep to come round measure up and give us a quote, the quote he gave us was 278, we were surprised it was so low and told him to go ahead, also telling him we had been quoted 500 for a wooden one, it was only for 1 panel and a gate, he took a deposit via debit card and when my Husband got the confirmation on his phone he opened it to see that 1439 had been taken, the rep said yes thats right, we then asked him for the total which would have been nearer 3000 and we only had 2000 available to spend so wouldn't have been able to afford that anyway, so immediately asked for a refund, he called the office and then said we had misheard him, funny that as we both heard the same thing, it then took a week of my Husband calling them everyday for a refund to be issued, the reps name was Mike and we believe thats how he does business purposely decieving customers about the true price, definately would not reccomend this company we will go with the wooden one instead.
Great product, lovely staff throughout but dire supply systems and first gates had huge gaps.I had three deliveries, from separate depots, before the contractors arrived to fit the gates and still sections were missing. Fitting postponed. When the gates were fitted, there were unacceptable gaps between posts and in the centre (total 10cm in 2.1m space) to the extent that anyone walking by could see in to my yard and dining room, especially at night. Problem occurred because gates supplied with two-way hinges when I specified inward opening only.After several emails and phone calls, an inspection was made and agreement reached that gates would be replaced. The second set of gates, fitted 17/12/2025, look terrific and fully meet my expectations.
Placed order for rail fence with hoops. Would not return calls for information regarding installation. Eventually fence arrived but wrong fence installed.Spoke to Manager could not give me a proper answer.As I had not paid in full they are now threatening me with debt collector, to pay for the wrong fence being installed. They have stated that they will give me a free estimate for rails & hoops in the New Year!
I will leave the reader to draw their own conclusions about the level of service received. Our biggest regret was not heeding the existing negative online reviews; we were reassured these related to previous contracts the company claimed they no longer used. The company has changed its name from ClimarFit LTD to Easy Garden Living LTD, also go by the name of Climar and Colour Fence. It appears there is more than one review entry for this company, worth checking out all the others. Following an extremely disappointing initial installation, two further installations were required. What should have been a straightforward 1 day project stretched into 9 stressful months to finally fix the various issues. During this time correspondence was ignored, and I experienced intimidation simply for asking for the undamaged product we signed up and paid for. 22 Nov 2024 - Colour Fence Rep attended our property, and gave us a quote for our 5 metre x 2 metre fencing with gate for £4243.79. We paid the £2121.89 the same day as we liked the product. 10 January 2025 - Installation was carried out by two brothers, fencing parts were missing, damaged and scratched. The fencing wasn’t level nor spaced correctly - see images.12 January 2025 - Emailed ColourFence aka Climar highlighting the damaged, uneven and scratched panels, which resulted in Elvis (Regional Manager) visiting on 15 January 2025 in which he highlighted issues we’d not previously noticed.29 January 2025 - Only some of the damaged panels were replaced and the huge deep scratch on the gate was touched up with using a paint pot.10 February 2025 - Recorded delivery letter sent to Climarfit following the second failed attempt to install undamaged/scratched fencing/gate.5 March 2025 - In person intimidation by Elvis (over 6 foot tall) who stood on our doorstep and stated that we could either have the fences / gate touched up or Colour Fence would take the fencing away! We simply wanted the undamaged fencing / gate that we expected to get as customers. No customer should be intimidated in this way!6 May 2025 - Another Regional Manager attended our home to look at the fencing/gate. He didn’t have any of the previous photos of the damaged fencing panels / gate. Took note of the fencing / gate that needed replacing.21 May 2025 - Colour Fence agreed to replace the damaged/scratched 4 x ColourRail Panels / 4 x Square Posts / 1 x ColourRail Gate with a 6-8 week wait.18 July 2025 - A different installation team attended, removed the previous Fence Panels / posts / Gate. The gate has swing back hinges, these didn’t work and they left the slabs on entrance to gateway uneven and rocking.5 Sept 2025 - Recontacted ClimarFit as gate and slabs still not fixed.23 Sept 2025 - Invoice sent for remainder of works, gate and slab still not fixed.If only we had heeded the negative online reviews, we would have saved ourselves 9 months of ongoing issues.
Let’s pray that the product is a million times better than customer service. I had to chase their sales people to arrange for a quote (who has to chase sales people?)! The installers were great but discovered that someone had adjusted the measurements for my gate so they had to “fast-track” the order for that (haha). I have chased and chased customer service for a new installation date but nothing yet. I do not recommend this company on the basis of their service. As I said at the start of this review, I am desperately hoping that the product is worth the lack of attention they give their customers (who pay a lot!).
Getting a ColourFence really is an experience of two halves.The fitters are fantastic. Polite, communicative, receptive to questions, exceptionally hard workers. The final product is fantastic, we are really pleased. We had Al and Leon from Midland Fencing and we could not fault their professionalism, nor the end result to achieved.However, the site surveyor essentially made many false promises. Looking back, we feel that if we’d asked him if the fence could fly he would have said yes to get a sale. And, when issues occur, it’s like he disappears off the face of the planet. Maybe magic is involved after all.Head office communication is woefully poor, bordering on rude. Head office staff should definitely take a lesson from the installers in customer service. The time scales are sketchy, the delivery schedules for goods poor, and I’m not sure whether we’d have got the waste taken away (as paid for) without constant badgering.It’s such a shame, because the guys doing the installations are brilliant. The finished product is brilliant. But, would I want to deal with them again: absolutely not. Life is too precious to spend your time arguing with rude people about fences.
Terrible customer relations. Fence not completed when told it would be. Seems a lot of inexperienced workers. When complaints made to managers, they have no interest in your complaint only in there own excuses. Be very cautious if getting this company to do the work.
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At ColourFence we manufacture & fit beautiful metal garden fences. Able to withstand winds of up to 130mph, our steel-made garden fences stand the test of time.
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