In early April 2024, an inverter and batteries were installed for me with a smooth sales process. However, the installation felt hurried and lacked attention to detail. For instance: a) There were large holes in the exterior wall for the wires, but all the brick dust was left behind, and no effort was made to seal the gaps around the wires, allowing cold air and pests to enter. b) An engineer from my electricity supply company later discovered that one of the wires in the blocks installed had not been secured properly, posing a fire risk. Despite these issues, the system has been functioning well, allowing me to utilize cheaper electricity rates. A couple of weeks ago, one of the batteries failed, and I expected support from the supplier, but I was mistaken! 1) My email to the company requesting assistance went completely unanswered. 2) A message sent through their website received an automated reply, but no further communication. 3) A follow-up email asking for a response generated a voicemail from a representative, which felt more like a sales pitch than the help I needed. 4) Unable to return the call, I sent another email detailing my request but was ignored again. Fortunately, the battery supplier I contacted was much more helpful and is coming to investigate the issue, even offering a health check of the entire system. It only took one call to resolve this—an experience vastly different from my dealings with the initial company. As others have noted, while the product and sales process are commendable, the lack of support after the sale is disappointing.
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CLIMASTAR UK has been heating homes for the last 27 years, pioneering the creation of modern and efficient heating systems. We are fully committed to the development and production of the most efficient and controllable electrical heating available. We build beautiful heating systems that ensure we reduce your energy consumption by quickly heating rooms and only using energy when you need it. All of the Harmony range carries a lifetime guarantee in our MAGMA silicon batteries and a 10-year all parts and all labour guarantee covering our heaters. The HARMONY range by Climastar UK guarantees to future proof your heating.See more
