climbersgift.com

3.8
3.8 Based on 41 reviews

Handmade rock climbing gifts and accessories for indoor and outdoor rock climbers....

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Average Rating

3.8

/
5

41 Reviews

5 Star
71%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
29%

All Reviews

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Review Time

Shona Grieve
I ordered two of the blocks knowing they were on back order and probably wouldn’t arrive until into

I ordered two of the blocks knowing they were on back order and probably wouldn’t arrive until into the New Year. However, they arrived yesterday so that was a bonus. I could track their progress and even Royal Mail did their bit quickly.

The blocks are really good quality. I can’t even hold the thing but my partner is addicted already. He can’t put it down and is enjoying customising it and following the cards.

There was a slight issue with my order so I contacted the company through their website. I’ve had a lovely email and everything is being resolved. Great customer service. I can’t fault them.

This isn’t a cheap product but the quality and service are excellent and worth every penny. Buy the real thing. Just beware, they are very addictive :)

5
Date of experience: Dec 24, 2025
Timothy Turner
Impressed by the personal touch in communication

I was truly impressed to receive a personal email from a representative confirming my order was received and in progress. Following that, I got another email letting me know my package was on its way, and then a follow-up to confirm its arrival. They also provided helpful guidance and friendly suggestions. It’s refreshing to see a business that prioritizes customer care like this. I'm glad to support such a wonderful service.

5
Date of experience: Dec 14, 2025
Shadefull7381
Fantastic company!

Incredible communication and customer service. Very friendly and approachable!

5
Date of experience: Dec 14, 2025
Wonderful gift

A wonderful gift! I was initially concerned due to the delay in dispatch, but after reaching out, I received a response within hours. The order arrived today and is just as described. Although it came from overseas, the quality is great, and I’m sure my brother will appreciate it on Christmas Day.

5
Date of experience: Dec 13, 2025
Bobbi Powell
Order took a bit longer, but worth it!

My order was delayed for 3 weeks. However, it has finally arrived, and the quality is excellent. I also want to mention that the customer service was very polite and accommodating!

5
Date of experience: Dec 12, 2025
Finn
Excellent communication

Superb communication, exactly as promised.

5
Date of experience: Dec 11, 2025
Asnolphe
Outstanding customer service with a personal touch

I had an exceptional experience with the service. I ordered a Christmas gift for my daughter and was worried about its timely arrival. The team responded quickly and with genuine warmth. It’s clear they care about their customers and the people behind the orders, which is rare today. Their communication was heartfelt and supportive, and I truly appreciate their dedication. The gift is now on its way, and it means a lot that they helped make my child's Christmas special. Highly recommended! ❤️ Wishing the entire team happy holidays and continued success.

5
Date of experience: Dec 11, 2025
Pearl Coleman
Very helpful!

I made a mistake by not including an email with my order and reached out for assistance. The team was very efficient and assured me that my order would arrive on time!

5
Date of experience: Dec 10, 2025
James Turner
Perfect gift for my rock climbing niece!

An ideal gift for my niece who loves rock climbing! The communication and customer service were fantastic as well.

5
Date of experience: Dec 07, 2025
Primrose Morris
Unprofessional customer service experience

The customer service from the company was unhelpful and rather rude. My email inquiries were met with a surprising lack of professionalism. I was made to feel like a 'happy' customer just for having placed an order. Responses took several days, and when they did arrive, they felt curt and impatient. Even though my item was still far from the destination, they refused to change the delivery address. The customer service team could greatly benefit from training in politeness and effective communication.

1
Date of experience: Dec 07, 2025

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