The customer service from the company was unhelpful and rather rude. My email inquiries were met with a surprising lack of professionalism. I was made to feel like a 'happy' customer just for having placed an order. Responses took several days, and when they did arrive, they felt curt and impatient. Even though my item was still far from the destination, they refused to change the delivery address. The customer service team could greatly benefit from training in politeness and effective communication.
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Handmade rock climbing gifts and accessories for indoor and outdoor rock climbers.
