clinic-wise.com

Appalling support, nursing care and pain management!

Excellent start with a great welcome. Impressed with the first stages and Dr Ersin was excellent. All my fears were a laid. However, I have no memory of the operating theatre facilities or for knowing that Dr Ersin was there to do my surgery as the anesthetic procedure started in the hospital room beforehand. This was highly disconcerting! After Dr Ersin's post operative follow up the next day everything went down hill. The nursing care deteriorated on the ward and I was kept in so much pain and nausea [vomiting is terrifying after abdominoplasty] and could hardly walk. I wasn't ready to be discharged back to the hotel's nursing care as I felt so very poorly, but was persuaded with the promise of better care. This was a joke. The transfer was awful with the use of broken wheelchair and having to request steps as it was not an ambulance taxi, but a high vehicle that I could not climb into [same at the other end too]. The nurse gave me a pile of medication with no written instructions [very unsafe], and again my pain was very poorly managed. I was pressing the call buzzer at 2am on several occasions because I was in so much pain and could not sleep and they offered NSAIDs and Antihistamines! Argh! I was exhausted and distressed, felt trapped in the room because I could not mobilise well enough to get anywhere. The nurses don't come on duty till 9am, so you are left in agony. They drip feed you painkillers and sleep aids and you literally have to beg for them. Very unacceptable. Many of the clinicwise nursing staff were all noise and no knowledge! "It's normal Baby!" is their catch phrase. One nurse peeled the surgical support tape off her arms and applied it directly to my surgical wound - a major infection risk! I was horrified! My husband thinks the nurses must be pocketing the strong painkillers and sleeping meds and keeping patients like in agony because several times I was told I'd been given the stronger painkiller by the next nurse when I hadn't, so I went through the bin to show the nurse what I'd actually been given! There was only one good nurse there - EDA- a brilliant, kind, knowledgeable and patient nurse who listened, properly assessed and addressed my concerns. She actually called the doctor for advise about my pain, bruising and swelling. At long last someone actually took action. It only took four days of pleading and absolute misery! I booked an extra day due to flight schedule and was glad I did as I just wasn't well enough to travel. The Discharge procedure is equally appalling and the nurse arrived at 9.30am same time as my airport transfer to do my dressings and prepare me for discharge despite me giving them advanced notice of this! I was not given enough supplies of anything to safely manage afterwards - neither oral/topical medications or dressings or nappies for my leaking drain sites. I was given 2 days of pain control only! There was no discharge papers to help me follow instructions or written aftercare advise. I went straight to my GP on getting home who sorted me out properly with good pain management etc. Absolutely appalling after surgery client support management from Clinicwise team. I've been home 7 days, pain free and mobilising independently thanks to my GP. I last heard from Clinicwise 6 days ago - so much for their aftercare promise! Whilst I would recommend Dr Ersin and Nurse Eda and the welcome team, but everything else was a let down with my care. I have submitted a lengthy complaint, detailing the positive and negative feedback and some suggestions. In the meantime, I wouldn't recommend Clinicwise until they sort out these issues. A very unpleasant experience.

Date of experience: Dec 26, 2025