The diagnosis process was impressive, deserving of 5 stars. Everything was completed from home in a timely manner, with a thorough report provided. However, my experience with the ADHD titration left much to be desired. I paid extra for a psychiatrist consultation, but the first appointment was missed entirely. During the second call, the psychiatrist requested an ECG due to my family medical history, which I understood. Given the slow pace of the public health system, I opted to pay for an ECG at a private clinic and submitted it to the service within 24 hours. During this time, I stopped all other medications due to complications and needed to start ADHD treatment urgently. Unfortunately, I was informed that my ECG report was sent to the medical team for review and could take up to 30 working days, or longer due to staffing shortages. While such delays might be acceptable in a public system, they are unacceptable from a private provider. Therefore, I would recommend the service for diagnosis, as they were very helpful, but I hesitate to suggest them for titration due to the unacceptable delay in reviewing a straightforward ECG report.
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We are one of the UK’s leading providers of mental health services who work both privately and with the NHS to help people and families experiencing mental and emotional difficulties to get better.
Through in-person and remote appointments, we connect thousands of patients with senior clinicians for a range of mental health difficulties including autism, ADHD, anxiety, and depression.
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