Sadly I have been bounced around by Clinical Partners for almost a year.
I had an initial assessment provided by my insurer which was done, this was then bounced back to the insurer - queue long wait to get next steps. This was then bounced back to clinical partners - queue long wait. It was bounced back and forth a few more times over about 8 months, all the while with treatment being approved. Each time I contacted Clinical Partners I received conflicting advice or conflicting requests for minor pieces of information. I waited for almost a month to have a list of clinicians sent to me while chasing every 3 days and being told 'the team are making sure the list is 100% accurate' or 'we want to make sure you get the best possible options, bear with us'. When I finally got the via list there were 2 names on it along with a comment of 'if you want to book one, either call or just reply'. I called - 40 minute wait (my bad) - and after a couple of times doing this managed to get through to someone who told me that 'sending the list with bookable names looks to have been an admin error, you need to submit us more forms of no use before you can book'. I am going through the hoops of that now.
I see the trustpilot rating is quite high so I guess my experience isn't the same as everyone else's. I'm not new to private medical at all but am new to Clinical Partners. They DO NOT offer the level of service that I see from other providers.
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