I placed an order for a product as a birthday gift for my wife on 17/11/25 and paid in full at that time. On 19/11/25, I received an email stating my parcel had been dispatched, but here I am on 6/12/25 with still no delivery, no gift, and no communication from the company. I attempted to reach out via phone, holding during my entire break at work for three consecutive days. I also tried the chat option, which was just a series of unhelpful responses leading to the same dead ends. Eventually, I received a text at 11:59 am stating that an adviser would contact me ASAP. By 5:45 pm, I got another text saying they would address my issue, but it was filled with the same empty promises. Now, my wife is left wondering why her gifts never arrived on her birthday, and I find myself in trouble. To top it off, there has been NO follow-up from the company. I strongly advise avoiding this frustrating service if possible.
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