I can't believe the awful experience I had at the store. I bought three rolls of wrapping paper for £25 but realized I didn’t need them and returned the next day. To my surprise, I was informed they only allow exchanges, not refunds. The staff behind the counter seemed indifferent and even laughed while I explained my situation. When I asked about the refund policy, one pointed to a tiny sign that was nearly impossible to notice. I was shocked to learn that a store doesn’t give refunds on full-priced items. The service was dreadful, and I will never shop there again.
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