Review Time
My friend and I had a terrible experience. We bought two small light bulbs to match, but an hour later we found better plushies at another store. When we tried to return the bulbs, the staff member was rude and talked down to us, saying, “We don’t do returns, only exchanges🙄.” Overall, I was very unhappy and will not return.
My friend and I had a very disappointing experience. We purchased two small light bulbs, but later found better plushies at a different store. When we returned to exchange the bulbs, the staff member was rude and spoke to us condescendingly, stating, "We don’t do returns, only exchanges🙄." Overall, I was very unhappy and will never return.
I can't believe the awful experience I had at the store. I bought three rolls of wrapping paper for £25 but realized I didn’t need them and returned the next day. To my surprise, I was informed they only allow exchanges, not refunds. The staff behind the counter seemed indifferent and even laughed while I explained my situation. When I asked about the refund policy, one pointed to a tiny sign that was nearly impossible to notice. I was shocked to learn that a store doesn’t give refunds on full-priced items. The service was dreadful, and I will never shop there again.
I encountered extremely rude behavior from the manager who shouted at me to "NOT HAVE A GOOD CHRISTMAS" in the store. I returned a gift item with a receipt and was told I could only exchange it. When I changed my mind and wanted to keep the gift, it created confusion for the staff. I was appalled that someone would speak to a customer that way, especially during the holiday season.
I arrived just before opening and found no staff present. After briefly visiting another shop, I returned to find a frosty sales assistant who didn’t greet me or acknowledge my presence. If I hadn't been in need, I would have left immediately. I work in retail, and such treatment would result in serious consequences.
If there were a rating lower than one star, I would choose it. The service I received at the store was absolutely unacceptable. The manager was rude and dismissive, making derogatory remarks. Their arrogance and poor customer service are astonishing. I never want to deal with this store again.
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