The item is stunning and well-crafted, and I'm truly happy with the jewellery. However, the delivery process and customer service left much to be desired. I paid for next day delivery, but there was no clear indication of a cut-off time or weekend exclusions at checkout. I placed my order on a Friday expecting it to arrive Saturday or at the latest Monday, but it didn't come until Tuesday. When I reached out to customer service with evidence of what I saw at checkout, my request for a delivery charge refund was denied, with replies focusing on internal policy instead of the lack of clarity presented to customers. While the product is lovely, clearer delivery information and a more customer-oriented response would have greatly improved my experience.
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Clogau is a second generation family business based in Wales. For over 25 years, our growing range of jewellery has captured the hearts and imaginations of jewellery lovers from far and wide. Every piece we create contains rare Welsh gold - the Gold of Royalty for over 100 years.
Clogau jewellery is seen as an heirloom with both a personal and cultural meaning and a permanent tie to Wales – something valuable to pass down the generations. It is our heritage that defines what we are, and provides the cornerstone for our future – a future that will hopefully be as successful as our story has been to date.See more