Purchased an item for my friend’s 50th birthday on 2nd January. Clogau emailed me on the 4th January to say they cannot fulfill the order. I have been chasing the refund ever since and it’s now the 15th January 2024 with no refund in sight. Appalling customer services and attitude and all of my questions to Henry in customer services have been ignored. When I pointed out they have 14 days to refund my money from the point they cancelled the order I was emailed to say they’d made a mistake saying money would be refunded in 10-14 days and that it would 3-5 working days. Untrustworthy and I will not be buying any Welsh gold from them ever again!Edit 17th Jan 2024:As mentioned, Henry has replied several times so is well aware of the issue and my complaint as to why I have had to chase to get a refund, which I still do not have. You are not a bank that I choose to leave my money with and I have never experienced a retailer cancel and order and not automatically issue a refund. He has given me no apology or answered my questions such as why you do not issue an automatic refund. I purchased this item on 2nd January 2024.Edit 18th JanThe email you sent is here. I contacted you that day requesting a refund which I still do not have!“ Due to exceptionally high demand, the item(s) are out of stock and unfortunately we are unable to fulfil your order. We apologise for any inconvenience caused. Please contact our sales team on 0345 606 88 77 if you would like to discuss alternative purchase options. Thank you, The Clogau Team”
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Clogau is a second generation family business based in Wales. For over 25 years, our growing range of jewellery has captured the hearts and imaginations of jewellery lovers from far and wide. Every piece we create contains rare Welsh gold - the Gold of Royalty for over 100 years.
Clogau jewellery is seen as an heirloom with both a personal and cultural meaning and a permanent tie to Wales – something valuable to pass down the generations. It is our heritage that defines what we are, and provides the cornerstone for our future – a future that will hopefully be as successful as our story has been to date.See more
