The helmet was too small, even though I carefully measured and selected the correct size. After wearing it briefly, it left painful pressure marks on my head. I actually liked the product in general and simply wanted to exchange it for a better-fitting size.However, I've now been trying to reach customer support for over two weeks. I’ve sent four emails at reasonable intervals and received only the standard auto-reply promising a response within 24–72 hours – which never came.All I asked for was a size exchange or a return label. Since no one has responded, I will now return the product entirely and no longer consider purchasing from this brand again. Customer service is absolutely unacceptable.
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Closca is the Valencian brand that, using design and innovation, seeks to make us reflect and inspire a change in habits to generate a positive impact on the planet.
