This has been an absolutely horrendous experience! Trying to cancel my policy was a nightmare. After finally reaching a representative, I was shuffled around multiple times. What should have been a simple task turned into a frustrating ordeal where I had to repeat my personal information to several people and automated systems just to pay a cancellation fee. It's shocking how difficult it is to give them money! I will never use this service again. Where has the personal touch gone? I'm appalled by the customer service level.
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