I brought a van financed through Close Brothers. During the warranty period a major existing defect was discovered by admission of the dealer, but alas who refused to cover the cost of repair and then attempted to divert their liability. To cut a long story short, a claim was raised. Close Brother became involved (being the legal owners) and their service has been faultless, notably their legal department. They are professional, friendly and fair, handling my dispute better than I ever expected. They managed to arrive at a satisfactory outcome for all parties involved, through effective communication and the safe hands of dealing with a real representative you can talk to at the end of the phone. If you should ever need to finance a vehicle, I would highly recommend Close Brothers. Not only the best rates and customer service, but a sense that you have some piece of mind and fairness of case handling should things go wrong,
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