Posted the same review on the Be Wiser page, but your company is embroiled in this debacle, so please see below. I upgraded my car a couple of week ago. Prior to upgrading my car, I contacted Bewiser to tell them the new details for my car. I was told that I would have to pay an additional £400 (approx) for the remainder of the year. I said that this was too much, considering my insurance total for my previous car was just over £190 for the year. The lady I spoke to said she would generate a new quote which came to just over £1400 for the year. I respectfully declined and paid whatever fee was outstanding. I then secured car insurance with another company which was around the £350 mark for the entire year. As I had paid the outstanding fee, I cancelled my direct debit. I was not told to leave the direct debit in situ as I was left to believe that I had paid the cancellation fee and existing amount. I thought it was all sorted, however...I then received an email and a letter from close brothers saying that my account is in arrears by £41.11. This included a late payment fee of £25. I have already paid this fee (as the direct debit hadn't been collected as it was "in cycle". I phoned close brothers on the 9th of September who told me to ignore the letter as this was sent before I had paid. Apparently, the direct debit was already 'in cycle' but this was never conveyed to me when I paid the amount due and cancellation fee. At that point I thought it had all been sorted, however...Today, I received a letter from Bewiser saying "sorry, we will miss you." and said that I have to pay a cancellation fee. The outstanding balance is now £271.75 which includes a £55 fee to cancel my policy. It then went to say that I have made a payment on cancellation of just over £60, and it said "we have refunded (a few spaces with no words in) "for your" (space) finished with a full stop. This makes absolutely no sense to me whatsoever.So in summary, I changed my car, got a new quote, it was too much, so I cancelled. Bewiser and Close brothers are both after fees from me, which they are not due, with the most recent cancellation fee being nearly £100 more than my annual cost for car insurance.I've been passed from pillar to post on the phone. I understand that one of you are the insurance company, the other the finance company. However, there appears to be little to no communication between yourselves. I would like it in writing that I have nothing to pay. I am a genuine customer, and feel that a member of your team has made a major error along the way. Either that or your systems need updating. I'm not after any recompense. An apology, and admission that you have got this wrong would be pleasing, but confirmation in writing that I have nothing left to pay is a must. I look forward to hearing from you.
Claim your business profile now and gain access to all features and respond to customer reviews.
