I want to share my deeply troubling experience with Doddle Cover, which is not an insurance company but rather a broker that appears to exploit vulnerable customers. My ordeal began when I was searching for car insurance via Compare the Market, and I received a quote that directed me to call Doddle Cover. I mistakenly believed they were an insurance provider.Without properly shopping around or understanding the full scope of my options, I ended up purchasing a policy through Doddle Cover, which was then underwritten by Haven Insurance and funded by Close Brothers. Haven Insurance refused to offer me cover unless Close Brothers paid my insurance in full — a confusing and unnecessary requirement. Despite the questionable process, I kept the policy for nearly two years, mainly because I needed it for work.However, during this period, my situation changed dramatically. The company I worked for went into liquidation, leaving me struggling to afford the £198.95 monthly premium. I requested a policy review, but Doddle Cover ultimately refused to help unless I contacted Haven Insurance. When I did, Haven Insurance stated they could not do anything without Doddle Cover’s involvement.Throughout my time paying for this policy, Doddle Cover offered no genuine assistance or flexibility. When I could no longer afford the payments, I had no choice but to cancel. I found a more affordable policy costing only £79 per month, which provided comprehensive coverage including windscreen, breakdown across Europe.I have emailed FCA.Avoid Doddle Cover, Avoid Haven Insurance and avoid Close Brothers!!!!
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