I got van through close brothers that failed a MOT due to emissions! It turned out that the van had no DPF filter fitted. This was November 2024. Over the course of a few months and after having the vehicle inspected they came to the conclusion that I had it done or that a garage where I took the van to get the EGR valve replaced had removed it without my knowledge! It gets worseAfter getting the financial ombudsman involved they looked at all the evidence and thankfully found I had been done wrong by and instructed close brothers to put the van right. Close brothers took the van away and brought it back. I took the van for an MOT it failed. Close brothers took the van away again and told me to go pick it up 49 miles away as it was fixed and they had put 12 months MOT on it. When I picked the van up the guy in the garage said I haven’t fixed it but we have put 12 months on it! Come back in 12 months we’ll do the same again. After this I called CB again and the van was sent in for a diagnostic check. The reading for emissions was 6 times over there was still no DPF filter fitted and all messages from the DPF to the computer had all been mapped out! It should never have been given the MOT. After this they said I could give the van back. By this time I just wanted the whole thing over and done with. They tried to say the van was sold with a full service history. This was found to be false as well. And they charge me £400 for damage to the van. Fast forward 3 weeks and the van which still has a broken wing mirror,my seat cover, no DPF filter and a fake MOT is on auto trader up for sale. Unbelievable!! No morals whatsoever, Stay away!!
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