Literally robbing customers. I settled my finance in full, a day later a payment came out as was told to not cancel direct debit by them. That’s fine. When I went on line to check all cleared and expected to see balance in credit due to extra payment it showed as zero. After waiting on hold for ages I finally got through on phone to be told no credit, after arguing with them they admitted I was in credit, but basically they changed it to show zero in the hope I wouldn’t claim it back. They said they have no policy or process to refund balances in credit, and only do so if the customer rings up to request it. Disgusting, especially as they manually changed the balance from being in credit to zero. Surely this is finance fraud? Further to this is you don’t cancel the direct debit they will continue to take money even if finance has Been fully settled. How this company is allowed to trade like this is a joke
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