Avoid if you can. I am currently in the cooling-off period for my car finance agreement with Close Brothers Motors and have requested and received a settlement quote. I’ve found a better rate with another bank and would like to settle the finance agreement with Close Brothers Motors. However, they are preventing me from doing so by placing an HPI marker on the vehicle. This marker restricts me from selling the car or transferring the finance to another provider. You are also very restricted in how you can settle the finance, credit card option is not allowed. Only bank transfer is allowed.This situation is incredibly frustrating as it severely limits my options with the vehicle. The restriction was not made clear to me when I entered into the agreement. I’m okay with the settlement figure, even though I am paying an additional £600 for keeping the car for just 7 days. Avoid them at all cost, they are also not very helpful.This company is a joke. They provided a reference number and a contact number to give the impression they were taking the issue seriously. However, when I called the number and gave them the reference, it turned out to be completely meaningless to everyone I spoke to. I spent 30 minutes on the phone, and not a single person at Close Brothers had any idea what the reference number was for.
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