I had an extremely disappointing experience with Close Brothers regarding the refund of my deposit for a vehicle finance agreement. After they unexpectedly required a personal guarantee, I had no choice but to cancel the agreement. On 24th February 2024, I received written confirmation that my deposit would be refunded within up to 3 days.However, 7 days later, I have still not received my money—nor any explanation for the delay. Despite repeated follow-ups, Close Brothers has failed to honor their commitment, causing unnecessary frustration and inconvenience.This experience raises serious concerns about their adherence to FCA regulations, particularly regarding fair treatment of customers. Their lack of communication and failure to process refunds within promised timeframes is completely unacceptable for a financial institution.I strongly advise others to be cautious when dealing with Close Brothers—if this is how they handle refunds, I dread to think how they deal with more serious financial matters. Avoid at all costs.
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