I was mis sold as I was told I could change my payments. I took the lowest payment to start until I was able to pay more, only to be told I could only lower it not increase it. I was charged interest on a one off £1k payment when my agreement said I wouldn't be. It took over 2 years for me to finally get into my account on the website due to it constantly asking security questions I hadn't provided an answer for. It was unpleasant speaking to staff on the phone as they sounded like they didn't want to be there. The only nice one didn't do what we agreed on the call. Please sort your website out as it was fantastic when it worked but even when I came to pay my settlement it took 3 days to get in due to it asking the wrong security questions again.
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