Update,i got a phone call from a man claiming to be from close brothers yesterday to say there would be no more money taken from my account and when i checked with customer care they still are trying to take money from my account,this call was from an English number which i tried to ring back and it was a dead toneclose brothers are a bunch of scammers they don't run there complaints procedure professionally and give email complaints that are not followed up nor answered. I stopped my direct debit to ensure they would not be taking any more money from my account as i already paid in full and would advise anyone with the same issues to do the same Under section, 2.1,2.2 and 2.8 close brothers are not complying with the legal requirements when a complaint is undertaken and as such can be followed up by contacting Financial Services and Pensions Ombudsman for anyone who is having the same nightmare with this disgrace of a company and I am. I'm in Ireland and have with close brothers a few years,and get my insurance finance through them with chill,I pay the outstanding balance early every year,as did I this year and 2 times it was confirmed I paid in full by phone and I have the receipts to prove this,I had asked for an email confirming my payment and was told i would get one yet still nothing so I rang close brothers last Friday only for them to tell me I still owe 125.00 euro,I asked to speak to someone and make a complaint and they were no help so I googled the phone numbers and emails for complaints and still nothing in fact the complaint phone numbers are not even ringing so they are not efficient nor trustworthy.As of July the first I have rang every number possible and I have found out that these people do not in fact have a phone number for making complaints nor do they reply to your complaint email if anyone is going through the same I would advise to cancel your direct debit with them If you don't owe them money and to follow through with the ombudsman because they will try to take money from your account,because I truly am disgusted with this company they are gone way downhill and they come across as scammers
Claim your business profile now and gain access to all features and respond to customer reviews.
