If you’re considering Close Brothers for car finance, do yourself a favor and look elsewhere. My experience with them has been nothing short of a disaster, and if it weren’t for sheer luck, it could have ended in a fatal accident for me and my family.I financed a car through Close Brothers, trusting them to work with reputable dealers and ensure their customers are getting roadworthy vehicles. Big mistake. The car I was sold had a major safety defect—the airbags wouldn’t have deployed in an accident. Let that sink in for a second. If I had crashed, my family and I could have been seriously injured or worse. The only reason this was discovered was because Mercedes-Benz flagged the issue when the car went in for a check-up.The fact that Close Brothers allowed a dealer to sell a car in such a dangerous condition is beyond negligent. Do they even do proper checks on the dealers they finance? Or do they just take their cut and leave customers to deal with the consequences? From my experience, it seems to be the latter.When I tried to raise this issue with them, their customer service was a joke. They didn’t take accountability, dragged their feet, and made it as difficult as possible to get any resolution. I expected a finance company to have some level of responsibility when it comes to the cars they approve for finance, but clearly, Close Brothers just doesn’t care.This isn’t just about bad service—it’s about people’s lives. If Mercedes hadn’t caught this issue, my family’s safety would have been at serious risk. No finance company should be putting profits over customer safety, but that’s exactly what Close Brothers seems to do.If you value safety, customer service, and basic competence, stay far away from Close Brothers. They are the worst finance company I’ve ever dealt with, and I wouldn’t trust them with a bicycle, let alone a car.To note on their as well they kept closing down my complaint and told me the person that’s was dealing with my complaint was on annual leave to find out on the same day she was working. After 1 year of fighting the case Financial ombudsman then managed to sort it out.
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