I had a really disappointing experience with this company and wouldn’t recommend them to anyone. Their customer service was unhelpful, and they seemed to have little concern for customer satisfaction. Their policy states a £90 cancelation fee, but they refused to refund my £213 deposit. The issue? It took me a couple of days to provide the requested document. Even after I submitted it, they rejected it and charged me for insurance costs during that time. This company is completely dishonest avoid them at all costs!
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