I recently had a challenging experience with my vehicle, which required extensive repairs before qualifying for the extended warranty. While the process was frustrating and took longer than expected, I must commend Sheilon for her outstanding support throughout.From the very beginning, Sheilon was professional, empathetic, and always available to address my concerns. She kept me informed at every step, ensured transparency in communication, and went above and beyond to help me navigate the situation. Despite the delays, she actively worked to find a resolution and even facilitated a refund for a portion of my repair costs, which was a huge relief.Customer service like this is rare, and Sheilon truly stood out with her dedication and commitment to helping me. I highly appreciate her efforts and believe she is a valuable asset to the team. Thank you, Sheilon, for making a difficult process so much easier!Would definitely recommend based on the level of service I received from her and Close Brothers!--Umesh
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