Failure to keep their word.I had a motorbike on finance with Close Brothers.I was knocked off it when a vehicle ran into the side of me. The bike was wrote off as a total loss.Once insurance had confirmed the bike was a total loss, and pay-out was on the way, I returned to the dealer to purchase another bike. I was accepted for finance again and signed another agreement with them, they made the dealer aware that they wanted to receive their portion of the pay-out from insurance to cover what was left on the finance of the original bike before releasing the bike to me. I agreed to this.I kept up my end of the deal and Close Brothers received their portion of the pay-out from insurance a couple days later, 3 days before I even got my portion of it. After receiving the pay-out they then contacted the dealer and cancelled our agreement. Stating only "You no longer meet the criteria for finance with us" This left, myself, the dealer and even his finance rep confused as they had never experienced them accepting someone for finance, signing an agreement and then having them back out at the last minute, which absolutely no explanation. Even when I tried to contact them myself they would just repeat "You don't meet the criteria" and refused to give me any other information. I offered a much bigger deposit in response as well as offering to take the finance over a shorter term. Nope, not interested.It makes me feel like I'm some sort of blacklisted criminal the way they spoke to me on the phone, the person I spoke to was very abrasive and quite rude about it, even though I was calm and respectful the entire time as I take everything in stride and try to find ways to work around issues. He also told me the dealer was lying about the agreement, even though I was there when the agreement was made and I signed the documents they sent me?I never once missed a payment on the original bike and I'm even in a much better financial position as I was when I took the agreement out on that one, and this next bike was the same price. 2 stars as they were actually very good when I was having reliability issues with the first bike and were quick to arrange a replacement with the dealer. Credit where credit is due. I might have left my previous 5 star review up had they politely explained what had happened to me, but since the person I spoke to was so disrespectful on top of breaking out arrangement and wouldn't give me the time of day to explain what had changed, I don't have anything good left to say.
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