Do not use this company! This arrangement has been fine until I cancelled my insurance. I cancelled my insurance for my bicycle. Premiums are paid in advance. I cancelled on the day of my direct debit, so nothing further should be due. I phoned Close Brothers to confirm and was told there is no outstanding balance. Within less than a week they have referred on to a debt collection agency for a balance that is more than a months' premium due. I cannot get a straight answer for why they now think a balance is due when I was previously told by them that my balance was clear and nothing further required.This company does not conduct business fairly. Avoid at all costs!!! The escalation procedure is unbelievable, especially without a fair explanation to me. In addition, I now have a debt collection agency chasing me daily for a balance which isn't due. The only way they will cancel it is via written confirmation from Close Brothers. It is absolute madness. AVOID AVOID AVOID.
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