Agreement 07-800286. Paid an extra 3 months within 2 months of starting the agreement. They sent me a statement showing this balance. 3 yrs later, continued to debit my account beyond the new term. Blaming me for not informing that that i "wanted to apply the extra payment to my loan". Made no sense, still awaiting a refund. Website poorly designed to contact by email, password resetting doesn't work. Seems designed to make it difficult to contact them other than calls.
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