Three months later after close brothers was paid my full outstanding premium for my car finance, they have still not updated their system and I today received notice stating if i don’t make payment my insurance will be cancelled. Their staff are so confused its unbelievable. Their complaint handler has made many false claims none of them with any truth behind them. The last being that the update has now took place and the new payment schedule has been sent to me. I didn’t get it. Then days later am threatened with cancellation. Absolutely shocking service. Financial ombudsman has now took this on and i am more than confident that I will be getting the outcome resolved in my favour as this company and everything it does is a complete shambles. If you have any sense keep away. I have spent days and weeks on the phone to them. Even put a complaint in an they said we are unable to withold your complaint then proceed to making error after error. Also was issued a default notice in error. It does seem like a regular pattern of them making errors. At the customer’s cost of course
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