One opportunity to make a first impression and it wasn’t positive. An insincere, unhelpful person in customer service who doesn’t give the right info is never an asset to any company. I’ll have to ring back again unfortunately because I need to understand the statement sent to my mother in law referring to thousands of £s for a policy which is £300. The interest rate charged to my mother in law is a whopping 12% but still shouldn’t reach the thousands. At least I now understand why “Premium Finance” is part of their company name! Long waits on the phone to get answers still. And that’s quoting the reference they gave me to help resolve the issue.
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