Had money taken and insurance cancelled with no answers, Terrible service!I recently rang up to change the bank details that my monthly payments for car insurance came out of in plenty of time for my next payment. I was told on the phone this was confirmed and all set up and sorted.I have never been late with a monthly payments and been with Close Brothers/Darwin for a long time.When the time came for the money to be paid it showed it was pending to come out of the old account so I quickly cancelled the payment so I didn't end up paying double.The money never went out of my new account and I received a letter that was posted over a week after the date marked on the letter saying I was in arrears and charging me for a late payment. I called immediately and paid what I owed and had the fine overwritten because this was not my error and gave and set up my new account details again because for some reason they said it was not set up.Next I receive a letter saying I am still in arrears so I emailed saying this was incorrect please update your system.Then I get an email saying my insurance was cancelled because I am haven't paid.I call Darwin who puts me through once again to Close Brothers who said we don't know why this has happened but your policy is cancelled you need to speak to Darwin. I have been sent round in circles with no answers or apologies.I have had my money taken and insurance cancelled. All I tried to do was change the bank my payments came from.This is such a terrible a service!
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