Contacted Close Brothers about a dispute with a dodgy car dealer that they provided the finance for. The car dealer sold us a faulty car that had issues within the warranty period and they are now trying to refuse any responsibility by closing the company down and saying "we can't find what this intermittent issue is though it occurred 4 times which means the car is fixed". An incompetent complaints handler called Louise decided that they will not support our rejection of this faulty vehicle because she couldn't be bothered to look through all the evidence. You can't skim through 10% of the evidence and make a decision based on this. Imagine what a shambles the justice system would be if they only looked at a small portion of the evidence on all cases. Following this, we asked for a competent person to look into this and was told a manager would investigate and get back to us asap. 3 weeks later, nothing. We called them and was told a team leader/manager will call us within 72 hours. 1 more week later and nothing! This is extremely unprofessional and a very poor level of service. To judt ignore your customers is not an acceptable way to conduct business. We have several products (insurance etc. as well) with Close Borrhers and are going to cancel them all and go elsewhere and clearly this company does not even slightly care about their customers. Happy to take your money but when you need their help, might as well speak to a brick wall as they will just ignore you!!!!!
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