Following my comments with regard to SafeGuard, this is also a specific condemnation of the way that ‘Close Brothers’ can get our attention electronically any time they want (yet prevent us from replying similarity because they use a non-reply email address, or change the nature of an innocent looking email, keep reading and all will become clear*) expecting us to pay to play the numbers game on the telephone. And this is a condemnation of the way this practice is becoming common with business generally. In respect to Close Brothers: My wife and I chose SafeGuard for our House Insurance and elected to pay by an initial deposit of £13.56 and £13.60 for 10 months via Close Brothers in a way that suggested SafeGuard would take care of the process. After the £13.56 was taken from the bank we were electronically contacted by Close Brothers who, seemed to take it for granted, we would be arranging that finance our self and presented us with (metaphorically speaking) hoops to jump through to arrange that finance. Back to non-reply emails...Using the email* that informed us of the above e-documents(at)pf(dot)closebrothers(dotcom) we wrote back, [...]stating that we didn’t agree with the terms, we didn’t sign your instrument and we’re cancelling within the 14 day cooling-off period[...] That email was rejected as being non-reply. The email address is essential to make a point. However, Trust Pilot don't allow one to state email address's, therefore, the gentle reader will have to work it out.Note: I make this declaration for all the world to read in the event our experience is challenged by Close Brothers. ADDENDUMMy response to the answer on behalf of Close BrothersDidn’t you read the part where I talked about my being expected to PAY to play the numbers game on the telephone? For your information that means pressing numbers on the telephone and listening to a robotic voice while I pay for the call that I am forced to make because you provide nowhere on your paperwork to reject your terms. No! I will not telephone you on 0333 321 8566, referencing TP022, because I want nothing further to do with you. However, should you have further correspondence that might be of interest to me, you will send it via an email address that accepts return mail.In closing, I would say that I belong to a Nationwide organisation with thousands of members and non-reply email addresses are often the cause of members’ complaints.
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