I recently experienced a very upsetting time with a dealer who had sold me a car which I bought in good faith. Since the day of purchase the car presented with one problem after another which resulted in it becoming un- roadworthy. I was at my witsend and didn't know who to turn to for help as the dealer didn't want to know? I contacted Close Brothers for advice and was reassured that none of this was my fault as the dealer had tried to make me believe that I was at fault.I was referred to the Complaints Team who were amazing! Lisa, Complaints Handler was truly outstanding! She was so professional, empathetic and took my concerns seriously.Throughout this whole experience which took a few months to resolve she was so supportive and I felt that I could put all my trust in her - she restored my faith in human kind! I was very happy with the final outcome which resulted in me buying another car which I really love! Thankyou so much Lisa and to your colleagues for your kindness - I wouldn't be where I am now if it hadn't been for you all! THANKYOU!
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