It’s as if no one in the company is in sync. Things are put on the system and people clearly do not read it No welcome pack was sent. I changed the date of my direct debit They still took the money on the old date. It was refunded then was adviced to call back on the 1st to make payment They have called me and chased me up saying I haven’t paid when I was advices to call back on the 1st which the agent could see was on the system. When asked to clear any notes on my credit file they said they will have to raise a compliant and will try. Useless
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