So here's the background, i need insurance as part of the terms and conditions of the sale of an old empty property. I only need the insurance for about a month until the property is sold and then i'm going to cancel it. The insurance company naturally went through a 2nd insurance company. And then obviously i had to pay these clowns, the standing order had to go through a 3rd company called close brothers, who wouldn't take the money out of my account. Oh no. That would be too easy. Before they can take my money i have to digitally sign the stupid thing and go through credit checks. Now i tried 3 times to digitally sign the damn thing under firefox, and every time before it showed me the document to sign it just said:"Try again in a few minutes…We are currently experiencing some technical difficulties"Little did i know that this is some cryptic code for "actually our website's completely busted under firefox, and you should use a different web browser instead."I'm sorry I wasn't able to use my jedi mind reading skills to telepathically know this because the error implied a problem with your website. Anyway in a last final act of desperation, i try Chrome. I get to the document to sign, "all's well" i thought.No, the problems had only just began. See to sign the document, i had to get to the bottom of a 2 page document. The problem was:1) No scrollbar2) Up and Down cursor keys disabled3) Page up and page down keys are disabled4) Wheel mouse scrolling is disabled5) The button at the bottom of the screen to get to the next page all of that's disabled i can't click on it6) the left and right arrows to get to the next page at the top of the website again, you can't click on them.I tried everything i could think of to get to the next page, i tried clicking "sign" but it wouldn't work unless i got to the 2nd page first. If i downloaded the PDF i could read it, I just couldn't scroll to it so i could click the damn "Sign" button. Eventually after losing my temper, i button smash my keyboard and i think i must have hit tab or something, because then i got a mangled 2nd page of the document, and although i couldn't see 3/4 of it, it was enough that i could agree and click sign. Like honestly it was at the point where i was thinking of ringing them asking for a list of insurance companies that they do business with, and just cancelling the policy and going with someone else that doesn't use close brothers group even through the policy cancellation was £50. One of the worst website experiences i've ever had, completely unacceptable in 2024. I'm going to have a cup of tea and try and de-stress.
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