closebrothers.com

3.7
3.7 Based on 1.2K reviews

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Francis Morris
Financed a car with close brothers

Financed a car with close brothers bought from avanti automotive. After buying the car I took it in for a service (within 3-4 days) and got advised it has a oil leak. Spoke to close brothers and told me they will ring warranty company. Told me to take the car to this garage they couldn't sort it then told me to take it to that garage they couldn't sort it then told me to take it this other garage couldn't sort it. They then sent the engineers out and got told it wasn't the garages the warranty/finance company told you to take. You must've took it to another garage yes I did take it to another garage but informed both the finance and warranty company and they agreed that I could take it there to get the matter resolved. Bottom line is I've had the car just sat there collected dust for past 3 years and lost out on over £15,000. Will never use close brothers again or Avanti automotive in Bristol and will never point anyone to close brothers. Absolute shambles of a company. Lesson learnt the hard way.

1
Date of experience: Feb 25, 2023

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