Had a very stressful experience with a faulty used car from a dealer who attempted to make things difficult.Thankfully I purchased the car with finance throughClose brothers, they organised a vehicle inspection and agreed with me that the car was not fit for purpose and eventually within a set timescale managed to chase the dealer and I eventually got my deposit refunded by close brothers who are pursuing it. The extra protection I had because of the finance really helped my situation, especially a big thanks to laura the complaints handler who dealt with my case who was understanding and professional all the way through to the final resolution.
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